Refund & Cancellation Policy

We aim to be fair and transparent. This policy explains when a refund may be issued and how to request one for payments made on Staff On Air.

Subscriptions and credits

• Fees for active subscriptions and used credits are non-refundable.
• We do not offer prorated refunds unless required by law.

Duplicate or failed payments

• If you were charged twice or a payment failed but was debited, contact us within 7 days. After verification, we will initiate a refund to the original payment source via Razorpay within 5–7 business days.

How to request a refund

Email support@staffonair.com with your registered email, transaction ID, date, and amount. We typically respond within 3–5 business days.

Contact

For any billing questions, reach out to support@staffonair.com.

Last updated: 30 Sep 2025